Plenoil gasolineras

Privacy Policy

Our Privacy Policy is designed to be transparent in the treatment of our customers’ and stakeholders’ information. Therefore, we provide the following document where you can identify how our Information Security Management System exercises the corresponding control and preservation of your data and offers you accessible information about your rights as a user. It has been developed considering the regulations established according to the General Data Protection Regulation 2016/679 (known as “GDPR”) of May 25, 2016 and its adaptation to Spanish law through the Organic Law 3/2018 of December 05, 2018 on the Protection of Personal Data and Guarantee of Digital Rights.


PLENOIL, S.L. hereinafter PLENOIL, with CIF B93275394, registered office and address C/Torrelaguna 64, Edificio Fiteni III, Planta 2- CP 28043 – Madrid is the owner of the domain on Internet and its Application for mobile devices APP – PLENOIL, responsible for the processing of personal data provided by users through this website as well as through email accounts included under that domain.

PLENOIL is committed to ensuring that personal information is protected and is not misused, through an updated Information Security System that is subject to Internal Audits.

In this document we explain who the data controller is, for what purpose the personal information will be processed, the legitimacy for the processing, to whom we may communicate the personal information, how we collect it, why we collect it, how we use it, the rights you have, and also explain the processes that have been put in place to protect privacy. By providing us with personal information and using our website, we understand that you have read and understood the terms relating to personal data protection information set forth. At PLENOIL we assume responsibility for complying with current national and European data protection legislation, and we aim to process data in a lawful, fair and transparent manner.

2. Who is responsible for the processing?

According to current legislation, it is the natural or legal person who, alone or together with others, determines the purposes and means of the processing. In this case, PLENOIL is responsible for the processing of personal information that it carries out on its customers.

  • WEB:
  • APP: Plenoil
  • Company name is PLENOIL, S.L.
  • CIF B93275394
  • Contact Email:
  • Phone: 91 568 74 97
  • Tax Address: C/Torrelaguna 64, Edificio Fiteni III, Planta 2- CP 28043 – Madrid
  • Its corporate purpose corresponds to the sale and refueling of fuel through dispensers.

3. For what purposes do we collect personal information?

We manage Customer data as a user of the Website and our APP for the following purposes;

  • To provide the services included in the Web Site and/or provide the requested information, either via web, e-mail or telephone. Emails may report a confirmation of receipt and reading through the channels provided for this purpose in the different contact forms.
  • To offer an APP for mobile devices in order to provide useful information to users and facilitate navigability.
  • In either of the 2 cases, web and APP, a direct relationship is maintained with the customer for advertising, promotional and / or statistical purposes (including the realization of the segmentation of profiles to tailor offers and marketing activities to each Client), related to the activities that PLENOIL. by conventional and/or electronic means (e-mails, SMS, purchase ticket…). Likewise, such communications may refer to benefits or advantages of their own, always communicated through PLENOIL.
  • So that interested users can participate in potential selection processes.
  • To perform segmentation and profiling tasks through the analysis of the use of the services offered, in order to adapt the offers and marketing activities to each Client, offering personalized products and services.
  • To deal with any incidents that may arise, as well as to prepare satisfaction surveys on the contracted product or service. The Customer may be contacted in the event that fraud or identity theft is detected or there are reasonable suspicions of fraud or identity theft.
  • Where appropriate, manage financial information in a file for private use of PLENOIL for the same purposes.
  • Geographic location data are collected from the Client’s device or terminal, provided that he/she has given his/her consent to do so, in order to facilitate the provision of services, carry out advertising activities and offer him/her personalized information appropriate to his/her location, such as the nearest service stations. The Customer may at any time deactivate access to geolocation data, as well as revoke the consent given for their geolocation, by configuring the settings of their device or terminal.
  • In those cases in which the Client has accessed the Website through registration from social networks, validate their identification data, contact the Client in the event that it was detected or there were reasonable suspicions in relation to a possible fraud or impersonation of their identity or activity in the networks, contact and send communications and / or personalized commercial offers by obtaining profiles and segmentation work, conduct studies of behavioral advertising or obtain statistical samples that can help the company to improve the customization of the offers it makes of its products and services.
  • Manage the potential sending of satisfaction surveys based on the purchase of the PLENOIL product or service performed, in order to improve the experience of our customers on a daily basis.

The User shall be solely responsible in the event that he/she fills in the forms with false, inaccurate, incomplete or outdated data. All data provided by the User will be treated confidentially.

4. What is the legitimacy for the treatment of your personal information?

For the processing of personal information, we rely on legitimacy on several grounds, on a case-by-case basis;

  • For legitimate interest, such as, for example, to send advertising related to services that you have been informed about through our communication channels, or to manage possible claims that may arise from such information.
  • To be able to carry out the communication of service stations and various information to the user through our website or APP.
  • Obtaining your consent to respond to the questions you ask us through our contact and feedback forms.
  • For the performance of our contract and/or features of our business relationship.
  • With your implicit consent in our commercial communications, for example, to send you personalized and tailored product and/or service offers.
  • To contact you to invite you to participate in a selection process for a position in our company.

5. To whom may we disclose your personal information?

The personal data collected on this website / APP “CONTACT US”, or in the user registration respectively are collected for the purpose of providing the service of using our service of information about our locations, services and products of PLENOIL . In the Employment Opportunities contact form, the only addressee is PLENOIL itself and, if necessary, in order to promote the user’s candidacy, the user may be referred to companies in which PLENOIL has a stake.

In order to offer you our services with a better quality and to comply with our tax obligations, we inform you that the data you provide us in this section may be transferred to the following company with which there are collaborative processes on a regular basis;

  • SQUET ACTUAL DESIGN, S.L. ,(B86158433)
    • Purpose of the Assignment: Development, updating and maintenance of the web portal and the APP of Plenoil, which involves access to information.

All indicated suppliers will not process your data for their own purposes that have not been previously informed by PLENOIL. Potentially, we may activate an alternative communication modality to which you may offer your consent and in which your information may be provided to suppliers for the sole purpose of optimizing the process of sending information and which may be located inside or outside the European Economic Area, in the latter case being duly legitimized international data transfers (Security Shield of the EU/Switzerland).

Your data may also be transferred to Public Administrations and competent national and/or European authorities, in the cases provided for by law.

6. How can you exercise your rights?

You have the right to have control over the personal information we collect both on the web and in our APP so that we also ensure that it is accurate and truthful.

You also have the right to obtain access to your personal information, as well as to request the rectification of inaccurate data or, where appropriate, request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. Your personal information will no longer be processed for those purposes for which you have expressed your opposition. You may also exercise your right to limit the processing of your personal information by requesting that we keep it.

Also, in certain circumstances, you may request the portability of your data to another data controller.

You may exercise your rights free of charge, and you will have the right to receive a response within the deadlines established by current legislation on data protection, choosing from the following means:

  • By mail to the address C/ Duque de Sesto 40, Bajo- CP 28009 – Madrid
  • By sending an application together with a photocopy and/or scanned copy of the applicant’s ID card to the e-mail address:
  • You can file a complaint with the Spanish Data Protection Agency, especially when you are not satisfied with the response to the exercise of your rights. For more details you can consult the website

7. How long do we store your personal information?

We only store your personal information to the extent that we need it in order to use it for the purpose for which it was collected, and in accordance with the legal basis for processing it in accordance with applicable law. We will keep your personal information as long as there is a contractual and/or commercial relationship with you or as long as you do not exercise your right of deletion, limitation of treatment, portability and/or forgetfulness of your data.

In these cases we will keep the information duly blocked, without giving it any use, while it may be necessary for the exercise or defense of claims or may derive some kind of judicial, legal or contractual liability from its treatment, which must be attended and for which its recovery is necessary. In no case will your data be kept for more than 10 years from the end of the contractual relationship, a mandatory retention period established by Law 10/2010, of April 28, 2010, on the prevention of money laundering and terrorist financing.

How do we protect your personal information?

PLENOIL has an Information Security System, so we are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy, and we review these measures periodically. We protect your personal information by using a combination of physical, computer and logical security controls, including access controls that restrict and manage how your personal information and personal data is processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. We have the following procedures included in our organization with respect to the above;

    • Internet usage/backup procedure
    • Risk Assessment and Analysis
    • Management and Registration of Processing Activities
    • Procedure for the assignment of Information Security responsibilities to HR

9. Use of cookies

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We use cookies, web analytics services and social media plugins on our website to enhance your browsing experience. To consult our cookies policy.

When do we update our privacy policy?

This Privacy Policy may need to be updated; therefore it is necessary that you review this policy periodically and if possible each time you access the Web Site in order to be adequately informed about the type of information collected and its treatment.

You can find the Privacy Policy at the bottom of the Web Site. Notwithstanding the foregoing, we will notify you of any changes to this privacy policy that affect the processing of your personal data.

This Privacy Policy was last updated on Madrid, as of May 14, 2020 .